Threads of interruption: How to keep your day from spinning out of control

December 10th, 2009

I will admit that I am easily distracted. Staying focused on the “task at hand” has always been a challenge for me. Some people call it ADD others call it a “creative mind” with a lack of “attention to detail”. I imagine if I grew up in the agrarian age I would have a better go of this. If it were my job to plant 10 acres on a given day, there probably wouldn’t be a lot of distractions (no e-mail, no cell phone). Assuming the neighboring tribe wasn’t on the warpath.

In today’s information age we are barraged with interruptions. Besides this blog, how many other interruptions are staring you in the face? You’ve got e-mail, instant messages, Skype calls, Twitter messages coming from tools like TweetDeck, Facebook alerts, LinkedIn requests, etc, etc. And that’s just your computer. We haven’t gotten to your “smartphone” that has apps for all of the above, your office phone and lastly the constant communication (interruptions) from employees and co-workers.

With this “hostile” environment as the backdrop, you must be armed with a plan each and every day. At DockMaster (Exuma Technologies) we developed a strategy called the EX-PROCESS. This process was inspired by two of the greatest writers on task management (note I didn’t say “time management”) that I’ve run across: Stephen Covey (Seven Habits of Highly Effective People) and Tim Ferris (The Four Hour Work Week). Here’s how it goes:

First a Covey-ism. You must begin each year, each quarter, each week and each day with the end in mind. If you do not have a plan when you walk into your office, you are already a target for interruptions. Covey developed a prioritization technique called the 4-Quadrants. This will give you a framework for deciding what is important. Take your “quadrant 2″ tasks and assign them to various roles you play throughout the week (e.g. father, husband, manager, soccer coach, etc). Click here for an Excel 2003 version of my Weekly Worksheet. This process will give you a framework for deciding what is important. I like planning tasks by the week. Go through this exercise either on Sunday night or Monday morning and ask yourself: “What are the most important tasks I must accomplish this week” and commit them to writing. (one-page only).

Next, you must follow a set of rules to keep interruptions to a minimum. This is what our EX-PROCESS looks like.

The best tip I can give you is to NOT check e-mail when you first walk into the office in the morning. If you plan to be in the office all day, start the day by tackling a project. Stay heads down on the project for 1 to 2 hours before you start checking e-mail, talking to staff and taking phone calls. This one idea alone will change your life!

Quick Tips:

1. Turn OFF the “tray icon” notification each time you receive an e-mail
2. Do not schedule meetings too far in advance, keep your schedule open as much as possible so that you can evaluate how important a meeting is with a 24-48 hour window.
3. Don’t dwell on projects with deadlines far off in the future (this will be the subject of my next blog)

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7 Responses to “Threads of interruption: How to keep your day from spinning out of control”

  1. Captain Christopher Kourtakis Says:

    Cam,

    You bring up a great topic that everyone in a dealership, especially service managers have to deal with on a daily basis.

    The key part to using the matrix is before you go home for the evening, that you have the next day laid out for you and that you know your “hot customers” and priorities that need to be done first.

    Planning out your service work for the day is key. Anticipating what parts will arrive for jobs requires constant communication with your parts department and technicians.

    Additionally, having a back up plan is also key to a service department’s success. If the needed parts do not arrive, what are your technicians going to work on?

    Preparation and knowing the task at hand will make a busy day seem less hectic, but maybe not chaotic.

  2. John Geraghty Says:

    Cam, great synthesis of some truly amazing systems. I love the focused attention you enable with such a simple, yet powerful system.

  3. Ken Landau Says:

    Cam,
    While I no longer represent the RFID product for Sybase & play another role @ the company, I’ve continued to recv your email blast blog you send (and actually read it too!) I think it’s refreshing b/c it’s well thought out, insightful, and gets to the point quickly. :-)

    Thanks.
    Ken

  4. Filip Kesler Says:

    …and then you start hiring old IWOV-ers and the whole process goes down the drain ;-)

    Seriously, if you want to improve your email efficiency, download Nelson Email Organizer. It is the best thing in email management I ever saw and the most useful piece of software I ever bought : http://www.caelo.com/a/rl.php3?i=4V8QA

    Happy holidays!

    -Filip

  5. Nell Collins Says:

    Bravo, Cam. Waiting for the next installment.

  6. Clark Beaty Says:

    One of your best yet

  7. Kim J. Roetzer Says:

    Thank you for these blogs/tips

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